Cable TV "service"

[nlbarber]

And in the best tradition of cable TV companies everywhere: Comcast cancelled my appointment for this morning and didn't bother to let me know. I waited through the 3-hour appointment window, then called to discover this. It took calls to 2 different toll-free numbers to find out why.

They now say that the problem (can't get to the "on demand" part of the digital cable, though everything else works) doesn't need wiring. The supervisor of the clueless phone-bank person told her to tell me that the connection will be reset and everything will then work. I told Clueless that the technician that came out before did that--but she's clueless, and can only relay what she's told and apologize. Oh, and she doesn't know why no one called to let me know the appointment was cancelled. And she'll follow up after the reset is done, she said.

Comments

[apis-mellifera.livejournal.com]

When we moved into our new apartment, I took a day off work to wait for the Comcast tech to come and set everything up in the new apartment--I made an appointment and had a confirmation number. Comcast didn't show up, so I called them and it turned out that the person who set up my appointment never bothered finalizing it in the system. They sent someone out on Sunday and gave me a $25 credit on my account.

Of course, these are also the people who implied that my network connectivity was my computer's fault when my modem was 4 years old. Funny, since I made them give me a new modem, we haven't had a problem at all.

I think Comcast hires the most incompetent people possible for their customer service positions.