Baffle 'em with.....technology

I'm in my hometown for my annual outreach effort, handling an exhibit for my office at the Sunbelt Agricultural Exposition. I'm also trying to make some progress on the sloooow efforts my brothers and I are making on clearing out my father's house--he died in June of 2009, so you see we haven't been pushing on this.

Back in the summer we finally had a mover get the furniture that B. (younger brother) and I wanted and bring it to Atlanta (older brother didn't want any larger items), including the TV. However, we hadn't managed to return the cable box and thus be able to cancel the cable. We're keeping the Internet service for a while longer, just for convenience when we're working on stuff. Anyway, on my to-do list for today, after getting the booth set up for tomorrow's Expo opening, was to return that cable box and cancel the service. Daddy had cable and Internet through the city, so the bill comes in consolidated with the water, sewer, and electricity bills.

I get to City Hall with the box, sign in (they don't talk to you unless you sign in, even though they seem to generally have 2 customers at a time max), hand over the box and remote to the young girl behind the counter, and explain what I want to do. Girl can't deal with this (she actually called for assistance on each task she tackled while I was there) and called more experienced clerk. This clerk asks the name on the account...and the fun starts.

( What it takes to change an account )

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