An old-fashioned human being on a Help Desk would have been able to figure out how to take care of you months ago.
Companies spend a lot of money for consultants who tell them to spend even more money on automated systems, so they're deeply invested in thinking that the systems work and save money.
Glad you're all better, and before the next holiday too!
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Date: 2009-12-07 11:22 am (UTC)Companies spend a lot of money for consultants who tell them to spend even more money on automated systems, so they're deeply invested in thinking that the systems work and save money.
Glad you're all better, and before the next holiday too!