To Nancy Barber, My name is Brian and I’m part of the Sears Cares Escalations team. I saw this post (my apologies for the delay in catching this) and I wanted to reach out to you in order to be sure your refrigerator issue is resolved. Was the compressor ok even though it was upside down? We rely on the carrier to make sure the equipment arrives safely but that is not always the case. If you are still having issues with the refrigerator and at your convenience, please contact my office via email at searscares@searshc.com and we will be happy to help. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (Nancy Barber) used to post here for reference to this issue, and we do look forward to talking to you soon.
Thank you, Brian J. Senior Case Manager Sears Cares
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refrigerator issue
Date: 2009-11-13 09:26 pm (UTC)My name is Brian and I’m part of the Sears Cares Escalations team. I saw this post (my apologies for the delay in catching this) and I wanted to reach out to you in order to be sure your refrigerator issue is resolved. Was the compressor ok even though it was upside down? We rely on the carrier to make sure the equipment arrives safely but that is not always the case. If you are still having issues with the refrigerator and at your convenience, please contact my office via email at searscares@searshc.com and we will be happy to help. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (Nancy Barber) used to post here for reference to this issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares