When we moved into our new apartment, I took a day off work to wait for the Comcast tech to come and set everything up in the new apartment--I made an appointment and had a confirmation number. Comcast didn't show up, so I called them and it turned out that the person who set up my appointment never bothered finalizing it in the system. They sent someone out on Sunday and gave me a $25 credit on my account.

Of course, these are also the people who implied that my network connectivity was my computer's fault when my modem was 4 years old. Funny, since I made them give me a new modem, we haven't had a problem at all.

I think Comcast hires the most incompetent people possible for their customer service positions.